RESERVATIONS AND PAYMENT
Reservations are made by contacting Horse Riding Tours Jordan (HRTJ), or through one of our partners. Tours and arrangements are booked and confirmed on receipt of a non-refundable deposit of 25% of the total tour cost. When HRTJ acknowledges in writing, receipt of the deposit, it shall be deemed to constitute acceptance and confirmation of the reservation. The deposit is not refundable – the very principle of accepting this deposit being to confirm arrangements and to mitigate the total loss of a booking in the event of a postponement or a cancellation, and to ensure a commitment by both parties. The full and final balance (less deposit) is due 30 days (one month) before the start of your ride.
Any postponement request of your reservation must be in writing. HRTJ, at its sole discretion, retains the right either to accept or refuse such a postponement request. In the event of an agreed postponement, the deposit will be put forward to the new dates. A second request for a postponement will be treated as a full cancellation.
CANCELLATIONS AND NO SHOWS
Any cancellation of reservations must be in writing and shall only be effective upon its acknowledged receipt by HRTJ. In the event of cancellation you will forfeit the non-refundable deposit of 25% of the total cost. In the event of cancellation inside of 30 days (one month) or no-show, HRTJ will retain the full payment. Cancellation insurance is imperative.
No refunds are given if;
~ you only complete a portion of your trip.
~ for lost travel time or substitution of facilities.
~ for itineraries amended after departure.
~ for circumstances arising beyond the control of HRTJ.
~ if you do not appear for any section of your trip.
HRTJ draws your attention to the fact that there are certain inherent risks involved in participating in the type of rides sold by HRTJ and that you accept them at your own risk. It is your sole responsibility to take all appropriate medical advise, prior to departure, as to whether you are fit enough to undertake the trip booked. You will be required to sign a release form prior to proceeding on any horse ride.
‘Force Majeure’ means, in relation to HRTJ, any circumstances beyond the reasonable control of HRTJ including, without limitation, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance or requisition. If HRTJ is affected by Force Majeure, it shall be entitled to and may, in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the trip. Regarding civil unrest, once HRTJ has investigated the prevailing situation as it deems fit, it shall remain HRTJ’s sole and absolute discretion whether to proceed with the trip. You may, in such circumstances, cancel the trip. However, if having made all reasonable proper inquiries, HRTJ is of the opinion that the trip may proceed, no refund will be payable to you.
HRTJ insists that you obtain the following types of insurance, which are commercially available: Accident, Death and Disability, Major Medical Emergency, Medical Evacuation, Loss of Personal Effects, Trip Cancellation
CARRIAGE BY LAND, SEA AND AIR
Carriage by land, sea and air are subject to the terms and conditions of the carrier with whom you travel and to international conventions, some of which may limit liability. Land, sea and air travel are also subject to operational decisions of carriers and air and sea ports, which may result in cancellations, delay and diversions over which HRTJ has no control and for which HRTJ accepts no liability whatsoever.
Temporary or permanent loss of baggage is the responsibility of yourself or the carrier. It is not the responsibility of HRTJ and any expense involved in such a loss is entirely yours or the carrier’s responsibility.
TRAVEL DOCUMENTS AND VACCINATIONS
It is your responsibility to ensure that passports, visas, travel permits, health certificates, inoculations or other documentation required for the trip are obtained and are in order.
You must advise HRTJ, in writing, of any special requests e.g. diet or facility, when you submit your reservation. HRTJ will meet any such requests, if possible.
You agree that you have no objection whatsoever, to the use of any photographs and/or video material taken during your tour for use in the promotional material published by HRTJ, unless otherwise stated by yourself in writing.
The payment of the deposit or any payment for a reservation on a trip constitutes consent to all provisions of the booking terms, conditions and general information contained in this document. The terms under which you agree to take these trips cannot be changed or amended except in writing signed by an authorized officer of HRTJ.
NOTICE OF RESPONSIBILITY
When you book travel related services with HRTJ, you are entering into a binding agreement that assumes all terms and conditions are fully understood.